Good pet owner handouts are lifesavers.
These valuable educational resources can help clients understand and accept recommended treatment plans, improving the likelihood that they’ll follow through with care. Plus, they can seriously cut down on follow-up calls from confused family members—which means a lot of time saved for you and your team members.
Unfortunately, the quality of most pet owner handouts varies widely.
Sure, you’ll occasionally find that perfect handout, like a diamond in the rough, and then make a billion copies you keep piled up around the practice.
More often than not, pet owner handouts fall short. Think about how often you have scrapped a handout because it:
- Was outdated
- Made an inaccurate recommendation
- Looked unprofessional
- Was hard to find, print, or share with your client
- Used excessive medical jargon
We’re in small animal practice too, and we feel your pain. It’s why we created pet owner handouts you can really rely on.
What are pet owner handouts?
The pet owner handouts in Standards of Care (formerly Plumb’s Pro) come in two types: the Plumb’s drug handouts, which cover essential drug information for pet owners, and the Standards-exclusive clinical handouts, which help answer clients’ most common questions about clinical conditions, procedures, and preventive care.
How do clinical handouts differ from other pet owner handouts?
Our clinical handouts are trustworthy, professionally designed, and easy to use—for clients and veterinary team members.
Trustworthy
The clinical handouts in Standards are written and peer-reviewed by experts, so you can provide clients with accurate information. Plus, they follow a consistent format, so you know what topics are covered without reviewing each guide.
Easy to understand
Avoid jargon overload. Our clinical handouts are edited by our award-winning team for readability and then checked for clarity by non-medical pet owners, too.
Relevant
Our clinical handouts are designed to answer the most common questions pet owners have (ie, the ones you spend the most time answering). Topics include cases you regularly tackle, with everything from distemper combination vaccines to vestibular disease.
Easy to deliver (and document)
Our clinical handouts are easy to get to clients. Print or email them individually or with other relevant pet owner handouts. You never have to share your personal or practice email to send these digitally. Plus, you can add customized notes and instructions. Print an extra or save it to the digital medical record to make documentation a snap.
Professional
Each handout is beautifully designed, so it’s easy to read and reflects well on your practice.
Continually updated
Standards content undergoes a regular schedule of revisions. You can always check when a handout was published so you know you’re not sharing decade-old information.
How do I use clinical handouts?
It’s quick and easy to find our clinical handouts and share them with clients.
Locate handouts with a quick search.
Looking for a handout on a specific topic? Simply start typing your topic of interest into the top search bar, and Standards will start suggesting relevant content. Look for the “Clinical Handout” tag.
If you’re already looking up related clinical information, watch for a link to the clinical handout.
Share clinical handouts by printing or emailing.
Already know which guides you want to send? If you’re viewing the PDF, you can print directly from the preview.
Alternatively, from search, you can email or print individual handouts with personalized notes or even compile multiple guides to email or print together.
We know the importance of setting boundaries, so you don’t have to provide your practice or personal email address to deliver these handouts digitally.
Before emailing or printing, you’ll have a chance to append personalized notes, like what order to give medications in or when to recheck.
Don’t forget documentation. Consider printing a practice copy or blind carbon copying (BCC) an email of these handouts for inclusion in the patient’s medical record.
Our clinical handouts are a powerful support tool to help clients understand and communicate what you share with them, helping you advocate for your patients and save time.
Want to see this clinical decision support tool in action? Watch a free demo.
Editor’s Note: In 2025, Plumb’s Pro became Standards of Care, clinical decision support for veterinarians with Plumb’s built in. This blog post copy has been updated to reflect that change. Please note that product imagery in this post may not reflect the current experience for subscribers.